Cancellation & Refund Policy

Easy Cut is a digital service that immediately incurs high-cost AI and cloud-computing work for video analysis, speech recognition, content generation, and rendering. Once processing or supply begins, cancellation and refunds are generally unavailable.

Use begins when a video job, render, AI analysis, speech recognition, subtitle generation, or comment generation is requested; paid computation begins; time or credits are reserved or deducted; or a result becomes available for preview, editing, export, or download.

Refunds are unavailable after any paid feature or allowance is used, computation begins, or a result is supplied. They are also unavailable for cancellation after processing begins, subjective dissatisfaction with AI output, incorrect inputs or settings, access or rights restrictions, device or network issues, user deletion, Terms violations, promotional benefits, later discounts, or a simple change of mind.

Stopping a job, leaving the page, or choosing not to download a supplied result does not reverse AI or cloud costs already incurred.

AI output varies with input and model behavior. If the service processes normally and supplies a result, dissatisfaction with wording, accuracy, style, mood, editing preferences, or input quality does not by itself qualify for a refund.

For technical issues, we first reprocess the job, restore deducted time or credits, or provide an equivalent service. We review a monetary refund only for duplicate payment, failure to grant a paid entitlement, or a company-system failure that cannot be remedied by reprocessing or restoring usage.

Cancelling a recurring plan stops future renewal but does not automatically refund the current paid period after use or digital supply begins. Free trials, bonuses, coupons, promotions, and event allowances have no cash value and are not refundable or transferable.

If you believe you qualify under this policy, email easycut@easycut.co.kr within seven days of payment. Include your account email, payment date and amount, transaction or order number, a detailed reason, and supporting material.

Submitting a request does not guarantee approval. We review payment and service records, including computation start, usage deductions, result supply, editing, export, and download activity. Missing information may delay or pause review.

We may retain payment, usage reservation and deduction, job processing, result supply, editing, export, download, and refund-review records for service operation and dispute handling.

Business: Artiroom · Representative: Kim Dong-min · Business registration no. 638-04-03590 · Mail-order business report no. 2025-Seoul Mapo-2971 · Address: 40, Seongsan-ro 8-gil, Mapo-gu, Seoul · Contact: easycut@easycut.co.kr / +82-10-4836-2874